Frequently Asked Questions
Please read our FAQ before sending us a message.
All European orders are shipped Express with a flat rate of 18€ for all countries we are shipping to. Home delivery or Pick up store are both available.
French orders are receiving a lower shipping cost due to our proximity. We will ship Express to pick up store only right now.
Go to the checkout page and shipping costs will be displayed live.
We are accepting payment with most of the credit card through our partner Stripe
You can alternatively pay with Paypal when available.
We will also accept Bitcoin payment in a near future.
We use Express carriers only like DHL, UPS, Fedex or Chronopost depending of your delivery address.
You can expect a delivery in 48H in most of the European countires, but please keep in mind that due to the very special time we are all going through with COVID19, delivery could sometime take longer.
We will always do our best to sort any situation.
We run this business as individuals and not as company, we are not subject to VAT.
Therefore we can not issue any invoice with appearing VAT.
Our website is SSL secured and payment card numbers are not hold in your account or in our systems.
Our payment partner Stripe is one of the most secured payment gateway system available.
You will receive an order confirmation on your mail right after the payment is processed.
If your product is not on backorder, it will be prepared as fast as possible
Then you will be notified as soon as your order is going out and will receive a tracking number so you can check your package anytime you want.
Send us a message
If you don’t find the answer to your question, you can contact us using this form.